Frequently Asked Questions
Everything you need to know about shopping with Lightupk
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days. International shipping times vary depending on the destination and selected shipping method.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel items with original tags attached. Please note that certain limited-edition releases may be final sale.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. As many of our fashion items have a modern or oversized fit, we recommend comparing these measurements to your favorite garments at home.
Are the products authentic?
Absolutely. Lightupk sources directly from official manufacturers and authorized distributors to ensure that every piece of apparel and accessory is 100% authentic.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible installment options through Shop Pay.
Can I track my order?
Yes, once your order ships, you will receive an automated email containing your tracking number and a link to monitor your package's progress in real-time.